System management

Identify and operate a structure for decision-making, managing stakeholder relationships, and determining legal authority.


Governance can apply to specific activities or can be a single integrated structure for the entire organization.

Specialization includes-but is not limited to-security, information, technology, architecture, enterprise IT, and service management.

The organization's responsibilities may be external or internal, including (but not limited to) legislative, regulatory, contractual, and adherence to agreed upon standards/policies or ethical frameworks.

Activities may include, but are not limited to:

Defining and operating prices of pharmacy assistant courses online for a system of rules, practices, and processes by which the organization makes decisions, manages stakeholder relationships, and determines legitimate authority determining how to direct, evaluate and monitor the organization's activities developing and operating strategic and operational frameworks, policies, decision-making processes, business processes, and plans to meet stakeholder requirements.

Management is explicitly mentioned in many SFIA skills. Professionals can contribute to management processes, reviews and development with expertise, but that does not mean they need the SFIA Systems Management skill.

Systems Management: Level 6.

Implements a governance structure to enable management activities. Within a defined area of accountability, identifies good governance requirements that reflect the organization's values, ethical standards, and broader governance framework. Communicates delegated authority, benefits, opportunities, costs, and risks. Leads reviews of management practices with appropriate and sufficient independence from management activities. Acts as the organization's point of contact for appropriate regulatory agencies and ensures appropriate relationships between the organization and external stakeholders.

Systems Management: Level 7.

Leads the identification, implementation, and monitoring of the management system to meet the organization's obligations under regulations, legislation, or contracts. Provides leadership, direction, and oversight of the organization's management activities. Provides the resources necessary to carry out activities to achieve the organization's governance objectives with effective transparency. Provides assurance to stakeholders that the organization can meet its obligations with an agreed-upon balance of benefits, opportunities, costs and risks.